Privacy Policy

Trusty Movers Transport ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our moving services in the United Arab Emirates.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact or quote request forms
• Subscribe to our newsletter
• Book our moving services
• Contact us via phone, email, or WhatsApp

This information may include:

• Full name
• Email address
• Phone number / WhatsApp number
• Moving addresses (origin and destination)
• Preferred moving dates
• Details about items to be moved

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited and time spent on pages
• Referring website
• Geographic location (country/city level)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our moving services
• To respond to your inquiries and provide quotes
• To communicate with you about your booking
• To send you updates about our services (with your consent)
• To improve our website and services
• To analyze website usage and trends
• To comply with legal obligations
• To prevent fraud and ensure security

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, IT support)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect the rights, property, or safety of Trusty Movers, our customers, or others

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure data storage with access controls
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences
• Analyze website traffic (Google Analytics)
• Improve user experience
• Provide relevant content

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

6. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services, including:

• Google Analytics (website analytics)
• Google reCAPTCHA (spam protection)
• WhatsApp (messaging)
• Firebase (form submissions)

These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing
• Objection: Object to certain processing activities
• Portability: Request transfer of your data
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically, we retain customer data for:

• Quote requests: 2 years
• Completed service records: 7 years (for legal/tax purposes)
• Marketing communications: Until you unsubscribe

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the UAE. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: